return-refund-policy
Return Policy
Eligibility for Returns
- Items must be returned within 30 days of delivery
- Items must be unused, unworn, and in original condition
- Original packaging must be included
- Proof of purchase is required
Non-Returnable Items
- Personalized or custom-made items
- Gift cards
- Items marked as final sale
- Damaged or altered items
Return Process
- Contact customer service at sheikhahmad6153@gmail.com
- Receive Return Authorization Number (RA#)
- Pack item securely with original packaging
- Include return form with RA#
- Ship using a trackable method
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or defective product.
Refund Policy
Refund Processing
- Processing time: 5-10 business days after receipt
- Refunds issued to original payment method
- Shipping charges are non-refundable
- Sale items refunded at purchase price
Refund Timeline
- Credit card: 5-10 business days
- PayPal: 3-5 business days
- Bank transfers: 7-14 business days
Exchanges & Damages
Exchanges
We offer exchanges for different sizes of the same item, subject to availability. Contact our team to arrange this.
Damaged Items
Contact us within 48 hours of delivery at sheikhahmad6153@gmail.com with photos. We arrange replacement at no cost.
Contact Information
For questions regarding returns or refunds:
Response Time: 24-48 hours
Hours: Mon - Fri, 9 AM - 6 PM